Ten Tips On Switching Broadband

By James Bergin

You wouldn’t think twice about shopping around for the best value gas and electricity, so why pay over the odds for your broadband? The Office of National Statistics estimates that more than 13 million people in the UK have access to the internet at home, with 73 per cent of those choosing broadband.

Whether you’ve had poor service, an unreliable connection or are just tired of paying too much for your ISP, switching broadband provider can save you money and get you a better service. Simply follow our 10 tips to get the most out of your broadband.

1. Ask for a better deal

It may seem obvious, but simply asking your current provider for a better deal could be the answer. As the market continues to become more competitive, companies have to work harder to keep their customers.

The average 1Mb connection cost £50 in 2003; by the end of 2005 it was only £16. So if you’ve had your contract for some time, chances are that you could get the same thing for a lot less just by asking for it. You never know, so try your luck and ask for the latest deal.

2. Your rights

Check: Is your supplier signed up to the Migration Code of Practice? This voluntary agreement between providers works to fairly facilitate the “migration” of customers from one supplier to another. Your current provider will issue you with a Migration Authorisation Code (MAC), which you then pass on to your new provider, allowing them to set up your service without a break in your connection.

Your new provider must also be signed up for the MAC code to work. The code is not applicable to services delivered by cable, such as ntl or Telewest. See Ofcom’s website for more information on the Migration Code.

If your provider isn’t signed up to the Migration Code you will have to cancel your current contract before you can set up a new one. This means that you will have a break in your service and will either have to go without, or return to dial-up until broadband has been reinstalled in your home.

Check: Are you free of your contract obligations? If you have signed a contract you have to see it out or incur a cancellation fee, even if your current provider is signed up to the Migration Code of Practice. If you’re unsure of your contractual duties, contact us and we will check for you (note that this is not legal advice).

Check: Read the details of your warranty – has your supplier made a service agreement they may have breached? If so, you might be able to terminate your contract with them on these grounds, but make sure you read the small print.

3. Keep a log

If you’ve been having trouble with your broadband connection, make sure that you keep a record each time you experience a problem. Take a screen grab of your error message, or keep a detailed written log.

Keep a diary of calls made to customer services; who you spoke to and how long you had to wait. Calls to premium or 0870 numbers can be expensive – for example, 10 calls for 10 minutes at 15p per minute is £15. Call costs to customer service centres can range from free, up to £1 a minute, so check first and keep your phone bills as a record of the total call charges.

This information may be crucial evidence if you want to cancel when you still within your minimum contract period.

4. Otelo and Ofcom

If you are having service problems and want to switch provider but are having trouble doing so, you can write an open letter to Otelo, the office of the telecommunications ombudsman. 33 per cent of ISP providers are members of the body, which was set up to investigate complaints made by telecommunications customers. While the service is free for members of the public, it will actually cost your supplier money to be investigated, so you will be taken more seriously if Otelo get involved.

If your supplier isn’t a member of Otelo, you can still write to Ofcom, the independent regulator for the UK, for help.

It’s always a good idea to send a copy to the head of customer services at your supplier.

5. Keep the pressure on

Being on hold for long periods of time and then getting nowhere can be disheartening, but don’t give up. Ring regularly, stay cool and don’t be abusive.

Make sure that you are well organised and have your facts to hand – you could also offer to post factual evidence of your problems.

For £12.75 a quarter, you can get easily accessible, reliable legal advice from the Which? Legal Service, so you can make sure you know your rights before relaying them clearly to your service provider.

6. Make yourself heard

If none of this works get in touch with the papers. But make sure you have your facts straight before you get the media involved.

7. Complications

The type of broadband you currently have could limit your choices. If you are currently with ntl, Telewest or Kingston, then you have a cable connection and will need a mobile or landline if you want to switch to 3G or ADSL MAX.

If you want to do an LLU to LLU swap you will find that there is no migration procedure in place and that, having invested heavily in LLU technology, your supplier will try to hold on to you.

8. When is free really free?

Before you switch, make sure you have checked out any hidden costs in your chosen package. If you are considering a cheap or “free” broadband deal, take into account the quality of service you will be getting. Your new contract might also have a download limit which could mean that you to end up paying more than your monthly rate for big downloads.

9. Think about service

There is more to broadband than a cheap monthly charge. Consider the opening hours and costs of the call centre on our calculator.

For example, Talk Talk have recently come clean about over-stretching their customer service operation, so make sure you do your research and read customer reviews before committing to a contract.

For advice on choosing a cheap broadband package, read our comprehensive guide on http://www.broadbandchoices.co.uk.. Click here for further a full length version of the switch broadband article.

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Broadband Internet Access - In The Age Of Broadband Technology Rapid Development

By Ske Chay

Broadband technology development from low speed modems to broadband internet access as well as broadband telephone connections make substantial differences in our lives.

In this age of rapid growth and transformation, regardless of whether in science, technology, transportation or diffusion of information, speed is the driving force behind each tremendous change in advancement. With the innovation of broadband access, we are connected at a neck breaking speed and tasks can be completed within a few seconds.

The internet has made astonishing contributions in the transmission and communication of data and information as well as making it possible for business to be conducted in every corner of the planet. Business partners such as the buyers, sellers or agents do not have to meet together in person to discuss and agree on their business arrangements. They make use of modern technology as tools of communication, broadband internet access being one of them.

However, before the introduction of broadband internet access, access to the internet was restricted and limited to dial-up connections only. In addition to the cost of installing a separate telephone line for the access, it is also very time consuming. Uploading and downloading of information or files were done at a snail's pace, with a low speed 28.8 Kbps modems.

Basically, broadband internet access is a high capacity and high-speed transmission medium. It provides the user with a low cost but higher data-transmission rate internet connection in terms of speed but with no compromise on the quality.

Broadband internet access transfers data over a broad bandwidth connection from multiple independent network carriers. This broadband technology is usually done by establishing the different bandwidth channels on fiber-optic cable connections, through telephone lines or via complex satellite systems. These huge volumes of data are transmitted in the form of signals. Such connection supports a wide range of frequencies and usually allows two or more signals to share a medium simultaneously.

The biggest effect of broadband access is in the transmission of data, video and voice over long distances. It is ideal for a variety of different purposes such as streaming multimedia including the downloading of large files of video pictures, movies, music and various forms of computer games as well as the broadband telephone connections or VoIP.

The broadband internet access provides broadband telephone connections of high quality long distance conversations. This is a type of voice based communications system and is more efficient as well as very much cheaper than the traditional telephone line. The accessories needed are a broadband connection, a connecting adapter and a normal touch-tone telephone. The broadband technology is a cost saving instrument for communication through voice and video.

Ske Chay of www.thesoftwarebank.com
Providing some comprehensive information on broadband internet access at www.broadbandbusinesssolutions.com in the age of technology rapid development

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